Last updated: 11/09/2024
At MEDSWIFT COURIERS (“MedSwift,” “we,” “us,” or “our”), we respect the privacy and
confidentiality of our clients, users, and recipients.
This Privacy Policy explains how we collect, use, disclose, and safeguard information related to
our medical logistics and delivery services, which include medical items delivery, pharmaceutical
transport, and medical equipment logistics (collectively, the “Services”).
By using our Services, you consent to the practices described in this Privacy Policy.
A. COLLECTION AND RETENTION OF INFORMATION
We collect and process various types of information to provide our Services effectively.
This includes:
Personally Identifiable Information (PII): We may collect personal data such as your
name, contact details, payment information, and other identifiers necessary for service
delivery and client interactions.
Protected Health Information (PHI): We may collect PHI as necessary to fulfill our
medical logistics services, in compliance with HIPAA and other applicable regulations.
PHI may include patient identity, medical records, and sensitive health information.
Geo-location Information: We may collect location information from drivers and other
users to optimize delivery routes and ensure timely services. This information is
collected through GPS-enabled devices with user consent.
Technical and Logistical Information: We collect technical information, such as IP
addresses and device types, and transactional details like delivery history, to facilitate
our Services.
Retention of Information: We retain information as long as needed to fulfill the purposes
outlined in this Privacy Policy, including regulatory and legal obligations, business needs,
or as otherwise required by law.
B. CHILDREN’S DATA PROTECTION AND PARENTAL RESPONSIBILITY
Our Services are intended for use by healthcare institutions, businesses, and adult
individuals only. We do not knowingly collect or process information from children under
13, nor do we permit them to use our Services. In compliance with COPPA, if we
become aware that we have inadvertently collected information from a child under 13,
we will promptly delete such information.
Parents or guardians may contact us if they believe we have inadvertently collected their
child’s data, and we will take steps to investigate and delete the information if necessary.
C. USE AND DISCLOSURE OF INFORMATION
We use collected information for the following purposes:
Service Provision and Improvement
- To provide, manage, and enhance our Services, including scheduling, route
planning, and delivery tracking.
Compliance with Legal and Regulatory Requirements
- To fulfill regulatory obligations, such as HIPAA compliance, and to cooperate with
legal requests, subpoenas, or court orders.
Disclosure to Service Providers and Third Parties
- We may share information with authorized service providers who assist us in
delivering our Services, subject to confidentiality agreements. We may also
disclose information to healthcare entities, laboratories, or pharmacies as
required to fulfill medical transport services.
Other Uses
- For business analytics, training, and internal quality control. Any other use of
personal information not specified here will be based on your explicit consent.
D. CONSENT AND REMOVAL
By using our Services, you consent to our collection, use, and disclosure of your
information as outlined in this Privacy Policy.
You have the right to withdraw consent or request the removal of your personal data. To
request data removal, please contact us at [email protected]. We will process
removal requests in compliance with applicable laws and data retention policies.
E. PERSONALLY IDENTIFIABLE INFORMATION (PII) USER REQUESTS
Users may request access to, correction of, or deletion of their PII by contacting
We may require verification of identity to process requests, and certain requests may be
denied if required to retain information for legal, regulatory, or business purposes. Please
allow us up to 21 days from the date of our receipt of your request for any such action to
take effect.
F. CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you have additional rights under the California Consumer
Privacy Act (CCPA), including the right to:
- Know what personal information we have collected, how we use it, and with whom we
share it.
- Request that we delete your personal information, subject to certain exceptions.
- Opt out of the sale of your personal information, although we do not sell personal
information as defined under CCPA.
- Not be discriminated against for exercising these rights.
- To exercise your California privacy rights, contact us at [email protected].
G. GEO-LOCATION
Our mobile applications and devices may collect real-time geographic information to
assist with delivery route optimization and ensure on-time delivery.
Geo-location tracking is used solely for service-related purposes, and drivers or
authorized personnel may enable or disable location tracking as per our application
settings, subject to service requirements.
H. COOKIES, ANALYTICS, AND THIRD-PARTY TECHNOLOGIES
Cookies and Similar Technologies: We use cookies and similar tracking technologies to
enhance user experience, analyze site traffic, and provide relevant advertisements. You
may adjust cookie settings through your browser; however, disabling cookies may affect
your ability to use certain features of our Services.
Analytics: We use third-party analytics providers (such as Google Analytics) to gather
and analyze usage data, helping us improve our Services and tailor user experiences.
These providers may use cookies and other tracking technologies to collect information
about your online activity.
Third-Party Technologies: We may use third-party services to assist with targeted
advertisements, measurement, and marketing. These third parties may use tracking
tools to analyze how users interact with our Services. Information collected through
these technologies may be shared with or provided directly to third parties for purposes
of improving our services or delivering relevant advertising.
I. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices, legal
requirements, or industry standards. Any updates will be effective immediately upon
posting the revised Privacy Policy, and we will update the “Last updated” date.
In the event of significant changes, we will notify you via email or other communication
channels. Continued use of our Services after such changes constitutes acceptance of
the revised Privacy Policy.
J. INFORMATION SECURITY
We implement a range of safeguards to protect your information, including encryption,
access controls, and regular security audits, to prevent unauthorized access or
disclosure.
K. CONTACT
If you have questions or concerns about this Privacy Policy or our data practices, please
contact us at:
MEDSWIFT COURIERS LLC
Email: i[email protected]
Phone: 704-464-2297